Objective

Seeking a position to utilize my wireless skills, networking skills, quality assurance skills and to further my growth in advanced networking technologies.

Summary

• Launched several VPN clients for 2 Fortune 500 companies to millions of end-users worldwide
• Created and documented testing procedures for proper certification of software
• Extensive knowledge across a wide range of telecommunications and networking technologies
• Diverse background from a variety of roles
• Bachelor of Science in Computer Information Systems; Minor - Computer Science, Graduated May 2007

Education

Bachelor of Science - University of Michigan (May 2007)
Major: Computer Information Systems
Minor: Computer Science

Work Experience

Cisco Systems, Inc. - Mobile Device Software Engineering

• Support mobile testing of Apple's iPhone VPN client through corporate partnership
• Manage entire test process for Cisco AnyConnect VPN Client for Windows Mobile
• Create and maintain SSL and IPsec VPN testbed back-end infrastructure
• Utilize third-party software to optimize testing process to reduce manual test requirements
• Train support staff on new products for customer issues resolution
• Test pre-release and beta equipment/software from multiple vendors to ensure compliance and compatibility
• Manage purchasing process to adhere to budgetary constraints and acquire proper equipment and software for testing

Apple, Inc. - iPhone Software Engineering

• Created VPN test processes
• Designed and automated QA platform for VPN testing
• Created IPsec VPN testbed environment
• Tracked, debugged, logged, and diagnosed various VPN crypto, authentication and link issues
• Configured and deployed RADIUS, NT auth, and other authentication backend systems
• Worked with customers on-site to troubleshoot connection issues
• Worked on WiFi, WPA, WEP network troubleshooting and debugging using AiroPeek and other tools

University of Michigan Information Technology Services - Network Systems Support

• Maintained network and telecom systems
• Installed new systems
• Updated wiring
• Deployed VPN, WiFi, VoIP systems
• Diagnosed and maintained Layer 2, 3 network equipment
• Worked with customer to maintain and install new facilities
• Wrote software solutions for network security and stability
• Facilitated decision-making for technology purchases

University of Michigan Information Technology Services - HelpDesk

• Answered customer phone calls and e-mails
• Diagnosed customer problems and resolved customer concerns
• Interfaced with customer workstations for remote repair and maintenance
• Maintained and updated Trouble Ticket lists, e-mail list, and customer accounts

Journal Register Company - Ad Designer - Composition

• Designed ads, design illustrations
• Typed ad copy, built ads, proofed ads
• Built/laid out newspapers, print newspapers to negative separations
• Developed and checked negatives
• Improved prepress efficiency, network efficiency, ad-building efficiency using scripting, programming, and other various techniques

RadioShack Corporation - Certified Sales Associate

• CDMA Cellular sales, handset programming, maintenance
• Trained in 3G network technologies
• Assisted customers with purchases and general product troubleshooting
• Utilized planograms and advertising layout
• Performed merchandising, order check-in, cleaning
• Attended monthly sales meetings
• Attended multiple training programs to keep up-to-date with new product
• Performed quarterly inventories of store merchandise

Skills

Computer

Operating Systems:

Windows 3.0 to XP Professional & Server 2008, Vista, Windows 7, Mac OS 1 to OS X, Sun Solaris UNIX, Linux (Gentoo, SuSE, RedHat, Debian), BSD

Applications:

TestQuest CountDown Automation Suite, Microsoft Office, QuarkXPress, Adobe Photoshop, GCC, Visual Studio 6 and .NET, Numerous CDMA, GSM and iDEN handset utilities and computer applications, firmware flashing and configuration file editing utilities

Programming/Scripting Languages:

C++, C, Java, Visual BASIC (.NET and 6.0), AppleScript, Assembly Language, Shellscripting (Bash, et. al.)

Wireless

Technologies and Principles
Fluent in:

IPsec, IKE, VPN, PPTP, L2TP, CDMA, GSM, iDEN, TDMA, OFDM, 802.11A/B/G/N WLANS, SIM Cards, PRLs, SEEMs, Dispatch and Interconnect Call Processing, EDGE, GPRS, UMTS, and HSDPA/HSUPA data overlays.

Interests

Personal Computer Repair:

• Build and repair computer hardware
• Install, configure, and repair software, operating systems and application suites
• Install and configure networks, both wireless and wired for various applications

Music:

• Music Production
• Mixing, post-production and mastering
• Albums launched on iTunes, Amazon.com, Verizon Music, Napster, and several other music commerce sites

Amateur Radio:

• FCC-Certified General Class Amateur License
• Communicate over HF, VHF, and UHF frequencies with people around the world
• Licensed for mobile radio transmission of voice/data across multiple frequency bands
• Participate in local safety nets
• Monitor amateur frequencies for community awareness and safety