Seeking a position to utilize my engineering skills, quality assurance skills and further my growth in advanced networking technologies in a challenging environment.

• Launched several VPN clients to millions of end-users worldwide
• Scaled and maintained a build infrastructure used by hundreds of engineers
• Well-versed in Microsoft WHQL driver testing, signing, and certification
• Extensive knowledge across a wide range of telecommunications, mobile, and networking technologies
• Diverse background from a variety of roles
• Bachelor of Science in Computer Information Systems
  
  

• Create and spearhead release certification and QA effort for iPhone, iPad, Windows Mobile and other platform launches of AnyConnect
• Create and maintain SSL/DTLS and IPsec VPN testbed back-end infrastructure
• Scale, maintain, and enhance automated build system with easy-to-use web interface for various client software platforms utilizing VMWare VCenter, Apple Remote Desktop, Python, PHP, SQL, Apache, Xcode, GCC, Visual Studio to support a handful of development teams simultaneously
• Release engineering - maintain and repair makefiles, dependencies and libraries to keep code building
  
• Utilize third-party software to optimize testing process to reduce manual test requirements
• Train support staff on new products for customer issues resolution
• Test pre-release and beta equipment/software from multiple vendors to ensure compliance and compatibility
• Manage purchasing process to adhere to budgetary constraints and acquire proper equipment and software for team efforts
• Create and maintain SSL and IPsec VPN testbed back-end infrastructure
• Support mobile testing of Apple's iPhone VPN client through corporate partnership
• Utilize Microsoft WHQL driver testing and certification process to certify and sign code for embedded, mobile, and desktop Microsoft platforms
  

• Create and design VPN test processes
• Research automated QA platform for VPN testing
• Manage borderzone alpha network for livability testing
• Create IPsec VPN testbed environment
• Sign off on a handful of iOS releases
• Configure and deploy RADIUS, NT auth, and other authentication backend systems
• Work with customer on-site to troubleshoot connection issues
• Track, debug, log, and diagnose connectivity issues
• WiFi, WPA, WEP network troubleshooting and debugging using AiroPeek and other tools
• Assisted on MobileMe, Time Capsule, Snow Leopard and other projects
  
• Travel to customer sites for dev test troubleshooting

• Maintained network and telecom systems
• Installed new systems
• Updated wiring
• Deployed VPN, WiFi, VoIP systems
• Diagnosed and maintained Layer 2, 3 network equipment
• Worked with customer to maintain and install new facilities
• Wrote software solutions for network security and stability
• Facilitated decision-making for technology purchases

• Answered customer phone calls and e-mails
• Diagnosed customer problems and resolved customer concerns
• Interfaced with customer workstations for remote repair and maintenance
• Maintained and updated Trouble Ticket lists, e-mail list, and customer accounts